Page 13 - MKT-2202400-CT-Boards

Quality Assurance 0
0

AAEON's Quality Assurance Closed Loop Feedback System provides solid and consistent feedback through the design, manufacturing and
service stages to ensure continuous progress and meet customer expectations. The three stages of the Quality Assurance System are Design
Quality Assurance (DQA), Manufacturing Quality Assurance (MQA) and Service Quality Assurance (SQA).

DQA Repair Service

Design Quality Assurance starts at the conceptual stage of a project With an efficient eRMA system and RMA service policy, AAEON's
and covers the product development stage to ensure the utmost RMA Team is able to ensure prompt, high-quality product repair and
quality throughout the process. AAEON's safety and environmental replacement services with a short turnaround time.
test labs ensure our products meet the requirements of CE/UL/FCC/
CCC standards. All AAEON products go through an extensive and
comprehensive test plan for compatibility, function, performance and Quality Certification
usability. Therefore, AAEON customers can always expect to receive
well-designed, high-quality products.

MQA

Manufacturing Quality Assurance is carried out in accordance with
ISO 9001, ISO 13485, ISO 14001 certification standards. All AAEON
products are built using production and quality testing equipment in
a static-free environment. Additionally, these products go through
rigorous tests on the production line and dynamic aging in the burn-
in room. AAEON's Total Quality Control (TQC) program includes
Incoming Quality Control (IQC), In-Process Quality Control (IPQC) and
Final Quality Control (FQC). Periodic training, auditing and facility
calibration are strictly implemented to ensure all quality standards
are followed to meet customers' requirements. The Quality Control AAEON has acquired many official certifications to maintain its quality
Team constantly communicates with R&D to improve product system.
performance and compatibility.
ISO 9001: 2015 QMS
ISO 13485: 2016 Medical Devices-QMS
SQA ISO 14001: 2015 EMS

Service Quality Assurance includes technical support and a repair ISO 27001: 2013 ISMS
service. With SQA, AAEON can serve its customers and also receive 3C: China Compulsory Certification
their feedback and work with R&D and Manufacturing to strengthen CE/FCC: All AAEON products undergo and meet CE and
AAEON's response time in resolving customer concerns and improve FCC test standards which prove their design
service levels. quality and integrity

Technical Support

The backbone of customer support is a team of professional Application
Engineers who provide customers with real-time technical support.
Their expertise is shared through internal knowledge management and
links to the website for online nonstop service and solutions.

Note: All specifications are subject to change without notice. www.aaeon.com 00-6