Page 7 - 2019 AAEON SYSTEMS CATALOG OCT ED
P. 7

Quality Assurance



          AAEON's Quality Assurance Closed Loop Feedback System provides solid and consistent feedback through the design, manufacturing and
          service stages to ensure continuous progress and meet customer expectations. The three stages of the Quality Assurance System are Design
          Quality Assurance (DQA), Manufacturing Quality Assurance (MQA) and Service Quality Assurance (SQA).


          DQA                                                   Repair Service


          Design Quality Assurance starts at the conceptual stage of a project   With an efficient eRMA system and RMA service policy, AAEON's
          and covers the product development stage to ensure the utmost   RMA Team is able to ensure prompt, high-quality product repair and
          quality throughout the process. AAEON's safety and environmental   replacement services with a short turnaround time.
          test labs ensure our products meet the requirements of CE/UL/FCC/
          CCC standards. All AAEON products go through an extensive and
          comprehensive test plan for compatibility, function, performance and   Quality Certification
          usability. Therefore, AAEON customers can always expect to receive
          well-designed, high-quality products.


          MQA

          Manufacturing Quality Assurance is carried out in accordance with
          ISO 9001, ISO 13485, ISO 14001 certification standards. All AAEON
          products are built using production and quality testing equipment in
          a static-free environment. Additionally, these products go through
          rigorous tests on the production line and dynamic aging in the burn-
          in room. AAEON's Total Quality Control (TQC) program includes
          Incoming Quality Control (IQC), In-Process Quality Control (IPQC) and
          Final Quality Control (FQC). Periodic training, auditing and facility
          calibration are strictly implemented to ensure all quality standards
          are followed to meet customers' requirements. The Quality Control   AAEON has acquired many official certifications to maintain its quality
         Team constantly communicates with R&D to improve product   system.
          performance and compatibility.
                                                                ISO 9001:   QMS Standards, 2015
                                                                ISO 13485:   QMS Standards, 2003
          SQA                                                   ISO 14001:   EMS Standards, 2015

          Service Quality Assurance includes technical support and a repair   3C:    China Compulsory Certification
          service. With SQA, AAEON can serve its customers and also receive   CE/FCC:    All AAEON products undergo and meet CE and FCC
          their feedback and work with R&D and Manufacturing to strengthen         test standards which prove their design quality and
          AAEON's response time in resolving customer concerns and improve   integrity
          service levels.


         Technical Support

         The backbone of customer support is a team of professional Application
          Engineers who provide customers with real-time technical support.
         Their expertise is shared through internal knowledge management and
          links to the website for online nonstop service and solutions.










                                                                                                     www.aaeon.com   00-6
   2   3   4   5   6   7   8   9   10   11   12